Slotgames Privacy Policy

1 Introduction

Slotgames.im ("slotgames", "we", "us") is an online sports betting and gaming platform serving users in Bangladesh. We believe that protecting your personal data is not just a legal obligation — it is our ethical responsibility.

This Privacy Policy explains what information slotgames collects, why it is collected, how it is used, and how you can stay in control of your data. The policy is written in plain, easy-to-understand language so every member can follow it.

By registering with or continuing to use slotgames, you agree to this Privacy Policy. This policy is part of our Terms & Conditions is considered part of.

2 What Information We Collect

Slotgames only collects information that is necessary to provide our services, ensure security, and improve your experience. We never request excessive or irrelevant data.

Information Provided Directly

When you register on slotgames or use our services, the following information is collected:

• Full name, date of birth, and gender
• Valid email address and mobile number
• Home address (including district and division)
• Payment information (bKash/Nagad number, bank account number)
• NID or passport number for identity verification

Automatically Collected Information

When you use slotgames, certain technical information is collected automatically:

3 How Your Information Is Used

Slotgames uses your information only for specific, defined purposes. We never use your data for anything else without your consent.

• Account Management: Confirming your registration, securing logins, and verifying your account.
• Payment Processing: Processing deposits and withdrawals securely.
• Customer Support: Responding promptly to your complaints and queries.
• Promotional Communications: Keeping you informed about bonus offers and new features (you can opt out at any time).
• Security & Fraud Prevention: Detecting account hacking and fraudulent activity.
• Legal Obligation: Meeting government directives and regulatory requirements.
• Responsible Gaming: Analysing gaming behaviour to identify potential signs of addiction.

4 How Long We Retain Your Data

Slotgames does not retain your data longer than necessary. Retention periods by data type are outlined below:

Once the retention period ends, data is securely deleted or anonymised so it cannot be accessed by anyone.

5 Sharing Information with Third Parties

Slotgames never sells or rents your personal data. However, limited information may be shared in specific circumstances necessary to operate the service:

• Payment Processors: Only the information required to process transactions with bKash, Nagad, Rocket, and banks.
• Technology Partners: With server hosting and cybersecurity companies (who are bound by strict confidentiality agreements).
• Legal Authority: Upon a lawful order from the Government of Bangladesh or a court directive.
• Fraud Prevention: Collaborating with recognized industry bodies to detect and prevent fraud.

6 Cookie Policy

Slotgames uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser. We use three types of cookies:

• Essential Cookies: These are essential for protecting login sessions and keeping the site functioning properly. They cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, theme). You can disable this at any time.
• Analytics Cookies: To understand which parts of the site are used most. Disabling this will not affect your service.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

7 Your Rights

Every slotgames member has the following rights regarding their personal data:

To exercise any of these rights, email us at support@slotgames.im. We will respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain the reason.

8 Children's Privacy

Slotgames strictly does not collect personal information from anyone under the age of 18. This is not just a regulatory requirement — it is our firm ethical stance.

• Age verification is mandatory at the time of registration.
• If we discover that a minor has created an account, that account will be immediately closed and any collected data will be deleted.
• If parents suspect their child is using slotgames, please contact us at support@slotgames.im.

9 Security Measures

Slotgames follows the highest industry security standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All website and app communications are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): OTP verification for an added layer of login security.
• Firewall & DDoS Protection: Protecting servers against cyber attacks.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
• Staff Training: All our staff receive regular training on data protection.

10 Policy Updates

Slotgames may update this Privacy Policy from time to time. In the event of changes, we will:

• Registered members will be notified in advance by email.
• We will note the update date on this page of the website.
• For major changes, at least 14 days' advance notice will be provided.

Continued use of slotgames after any changes have been made will be considered acceptance of the updated Privacy Policy.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@slotgames.im
• Live Chat: Click the live chat button at the bottom right corner of the website
• Response Time: Responses are typically provided within 24–48 hours

We take every request seriously and remain fully committed to protecting your privacy.